Product Delivery Architect

Hemant Soni is a distinguished technology and product leader with over 22 years of experience driving digital transformation across the Telecom, Media, and Technology (TMT) sectors. Currently serving in a senior leadership role at Capgemini, Hemant has consistently delivered high-impact solutions that blend strategic vision with cutting-edge technology.

Renowned for his expertise in AI-powered platforms, Hemant has architected and led the development of intelligent systems that have redefined customer experience, streamlined operations, and accelerated product innovation. His work spans the design and deployment of smart alerting systems, GenAI-integrated chatbots, and predictive analytics frameworks that have significantly improved customer engagement and operational efficiency.

Hemant’s leadership has been instrumental in executing large-scale digital transformation programs, including the modernization of telecom order management systems, the integration of AI into contact center architectures, and the development of headless, API-driven ecosystems. His ability to align business goals with technical execution has enabled organizations to unlock new revenue streams, reduce churn, and scale innovation rapidly.

A thought leader in the TMT space, Hemant is widely respected for his contributions to industry forums, academic institutions, and innovation councils. He actively mentors emerging professionals in AI and product management and has been recognized for his role in shaping the future of telecom through intelligent automation and data-driven strategy.

Grounded in globally recognized frameworks such as SAFe Agile, ITIL, and eTOM, Hemant brings a structured yet visionary approach to every initiative. His work has not only delivered measurable business outcomes but has also set new benchmarks for excellence in digital transformation.

Hemant’s nomination reflects his unwavering commitment to innovation, his ability to lead with empathy and insight, and his passion for building future-ready platforms that empower both businesses and their customers.