Recognizing Excellence in Customer-Centric Strategies, Engagement & Satisfaction
The TITAN Customer Experience Awards honors individuals, teams, and organizations that deliver exceptional customer experiences through innovation, personalization, and service excellence. This category celebrates efforts that create meaningful, seamless, and impactful interactions across every customer touchpoint.
As part of the TITAN Business Awards, this category is open to CX leaders, customer service departments, product teams, and digital experience professionals who prioritize customer satisfaction, retention, and loyalty through strategic execution and human-centered design.
Submit your customer experience initiative and showcase how you’ve redefined the way customers engage with your brand in today’s experience-driven economy.
General Customer Experience Categories
Customer Experience Features
Rather than increasing the fee for each entry, fees are only charged in order to cover administrative costs like printing, mailing and data organization. For this reason, each participant is charged a flat $30 annual administrative fee. When all participants pay the same low fee, those submitting more than one entry will actually pay less than if fees were on a sliding scale.
| 2026 Entry Period |
Early Bird (Nov 7 - Dec 17, 2025) |
Regular (Dec 18, 2025 - Jan 16, 2026) |
Final (Jan 17 - Feb 18, 2026) |
Final Extension (Feb 19 - Mar 18, 2026) |
| Professional 1st Entry | $295 | $355 | $395 | $415 |
| Additional Category | $205 | $265 | $305 | $325 |
| Additional Entry | $295 | $355 | $395 | $415 |
| Business Website / Video / Event First Entry |
$130 | $140 | $160 | $180 |
| Business Website / Video / Event Additional Category |
$95 | $105 | $115 | $120 |
| Business Website / Video / Event Additional Entry |
$130 | $140 | $160 | $180 |
| Results Announcement: May 15, 2026 | ||||
* Fees are non-refundable. Withdrawn entries (whether withdrawn by entrant or by the TITAN Business Awards for entrant's failure to comply with the entry rules) will NOT be refunded.
* Multiple categories must be submitted with your initial submission in order to be counted as "additional categories".
* TITAN Business Awards and International Awards Associate’s decision are final in its sole discretion and binding in relation to all matters relating to competitions and may not be subject to any discussions or correspondence.
The Customer Experience Winner of the Year will receive a complimentary statuette and a professionally designed certificate to celebrate their win. The winning talent will be highlighted on the main page of the TITAN Business Awards website, and published on our official social media platform.
In addition, Platinum and Gold winners will receive a complimentary certificate, press release template, as well as graphic downloads for marketing purpose. Winners in these categories may choose to purchase their respective TITAN Business Awards statuette with a reasonable fee.
| Benefits / Winning Level | Category Winners of the Year | Platinum Winners | Gold Winners | Silver Winners | Honorable Mentions |
|---|---|---|---|---|---|
| TITAN Statuette | YES | / | / | / | / |
| Seasonal Features on TITAN’s Winners Highlight Section | YES | / | / | / | / |
| Listed in Official Winner Press Release | YES | / | / | / | / |
| Priority Features on TITAN Business Awards e-Newsletter | YES | YES | / | / | / |
| Spotlighted Winner Article on Media Partner Site – Muse.World | YES | YES | / | / | / |
| Dedicated Social Media Posts | YES | YES | YES | / | / |
| Eligible to Purchase TITAN Statuette | YES | YES | YES | YES | / |
| Winner Certificate | YES | YES | YES | YES | / |
| Access to Marketing & Promotional Materials | YES | YES | YES | YES | YES |
| Exclusive Access to Winner’s Interview | YES | YES | YES | YES | YES |
| Eligible to Purchase Media Package | YES | YES | YES | YES | YES |
| Dedicated Winner’s Profile / Page | YES | YES | YES | YES | YES |
| Digital Winner Badge | YES | YES | YES | YES | YES |
Submit your entry online in FOUR easy steps:
Tap the "My Account" button to register your username and password. If you are already a member, tap "Log In."
Complete the short online entry form. Don't forget you can enter each work in more than one category.
Upload your entry* to the system.
Click “Checkout” to process your entry fees.
You will be required to submit written answers to the questions provided during entry, with descriptions to the organization’s achievements, OR a 5-minute video that answers all of the same questions.
However, for website submissions, you will have to submit a link to the organization's website, containing crucial details assessment. Also, do submit any relevant supporting documents (JPEGs, PNGs, or PDFs) if deemed necessary.
For more information regarding the submission formats and processes, please click here to view.
