Priya Ranjan Parida: Product Owner and ITIL Expert Shaping ITSM Strategy and Execution

Priya Ranjan Parida is an accomplished ITIL and ITSM expert, with over 16 years of extensive experience in IT service management, product ownership, and business transformation. As a ServiceNow Solution Architect and SME, Priya has built a stellar reputation for delivering comprehensive IT Service Delivery and Support Implementation solutions across a variety of industries, including Banking, Retail, Insurance, and Media & Entertainment. His expertise extends to end-to-end project management, resource planning, and process optimization, helping organizations achieve operational efficiency and drive continuous improvement.

In his current role at Universal Music Group, Priya has been instrumental in defining and communicating the ServiceNow product vision, collaborating with stakeholders, and overseeing the successful delivery of ITSM, ITOM, and HRSD modules. Priya ensures that all business requirements are translated into technical solutions, and he consistently manages the product lifecycle, including module upgrades, third-party integrations, and custom app development. His deep knowledge of ITIL frameworks and agile methodologies allows him to lead teams in the design and execution of strategies that align with business objectives while optimizing existing systems for enhanced performance.

Priya’s role extends beyond technical leadership. He is a key liaison between technical and business teams, ensuring that all projects meet the needs of both internal stakeholders and end-users. His ability to streamline workflows, refine operational metrics, and drive innovation has contributed to the success of numerous high-profile projects. His achievements are a testament to his technical proficiency and leadership, earning him multiple awards, including “Achiever of the Quarter” and “Star Performer of the Month.”

A natural leader and communicator, Priya actively fosters collaboration between cross-functional teams, ensuring projects are completed on time and within scope. His dedication to delivering value through IT service management and his strategic approach to problem-solving have made him an invaluable asset in every organization he has been part of. Priya continues to influence and drive transformation through well-defined service roadmaps, ensuring systems and processes align with long-term organizational goals.