2024

CityConnect Ecosystem: Transforming the Customer Digital Experience in Government.

Entrant

City of Sydney Council

Category

Information Technology - Government

Client's Name

Country / Region

Australia

According to their recent global market scan, no local government globally has implemented an integrated personalized community portal where a digital dashboard shows requests, status updates are tracked, and shown on the individual's personal dashboard at every stage of the process.

The CityConnect ecosystem was developed in response to extensive stakeholder feedback and a strategic vision to modernize the City of Sydney’s digital services. In 2019, feedback from internal and external stakeholders highlighted that the existing digital experience was "broken," "inconsistent," and "fragmented." Recognizing the need for a more user-friendly and efficient system, the City of Sydney Council embarked on a detailed planning and development process, involving collaboration with top UX engineers and thorough re-engineering of business processes.

Credits

Chief Technology and Digital Services Officer
Dr Tom Gao
IT Portfolio Delivery Manager Technology and Digital Services
Craig Buttriss
Senior Project Manager
Rakesh Gugnani
Digital Development Manager
Michael Peng
Technical Delivery Managers
Kaushal De Silva; Akshay Bharde
Business Analysts
Dean Purcell; Arvind Baddepudi; Cheng Zhu.
Solution Architects
Sutanto Samboen; Madhav Gorthi, Johnson Kosasih.
Senior Digital Creative
Janine Poon
Integration Manager
Qasim Chaudhry
Test Lead
Chris Chen
Integration Lead
Ivan Yeoh
Senior Software Engineer
Andy Suwandy
Senior Change Manager
Takeshi Hirama
Change Analyst
Kerry McLennan
 
2024
The Connor Group shows with the right people, plans, and process, anything is possible!
Company & Organization

Entrant

The Connor Group

Category

Company & Organization - Real Estate

Country / Region

United States

 
2024
Focus on customer engagement - The highest level of communication
Customer Service

Entrant

United Call Centers Ltd.

Category

Customer Service - Artificial Intelligence

Country / Region

Hungary

 
2024
Embraer Incredible Journeys: Canada
Video

Entrant

Gravity Global

Category

Video - Documentary

Country / Region

United Kingdom

 
2024
Technology & Future Leadership
Information Technology

Entrant

Thangaraj Petchiappan

Category

Information Technology - IT Future Leader of the Year

Country / Region

United States