2024
Entrant
Category
Client's Name
Country / Region
MaxContact aimed to enhance customer visibility into contact center activities by understanding the 'why' behind each conversation. Traditionally, contact center personnel gained insights by manually reviewing a small fraction of call recordings. This process was inefficient and often missed key insights. By partnering with Coherent Solutions, they leveraged the necessary AI expertise and, within a strict deadline, introduced the solution that enhanced their business decision-making.
Credits
Entrant
Munivel Devan
Category
Information Technology - Technical Professional of the Year
Country / Region
United States
Entrant
Prashanth Lakshmi Narayana Chaitanya Josyula
Category
Information Technology - Technical Professional of the Year
Country / Region
United States
Entrant
InfoTrack US
Category
Business Technology Solutions - Office Productivity Solution
Country / Region
United States
Entrant
Boast AI
Category
Business Technology Solutions - Financial Management Solution
Country / Region
Canada