2024

Coherent Solutions and MaxContact Collaborate to Introduce GenAI to Cloud-Based Contact Centres

Entrant

Coherent Solutions

Category

Information Technology - Artificial Intelligence

Client's Name

MaxContact

Country / Region

United Kingdom

MaxContact aimed to enhance customer visibility into contact center activities by understanding the 'why' behind each conversation. Traditionally, contact center personnel gained insights by manually reviewing a small fraction of call recordings. This process was inefficient and often missed key insights. By partnering with Coherent Solutions, they leveraged the necessary AI expertise and, within a strict deadline, introduced the solution that enhanced their business decision-making.

Credits

CTO/Coherent Solutions
Max Belov
VP of Engineering/MaxContact
Matthew Yates
Lead AI Developer/Coherent Solutions
Andrey Tkachenya
Product Owner/MaxContact
Sean McIver
Head of Development/MaxContact
Chris Beedham
Architect/Coherent Solutions
Lucian Filip
Project Manager/Coherent Solutions
Vera Zenevich
 
2024
Munivel Devan: Exemplary Leadership in Real Time Data Analytics
Information Technology

Entrant

Munivel Devan

Category

Information Technology - Technical Professional of the Year

Country / Region

United States

 
2024
Cloud Innovator and Technical Leader Specializing in Scalable Solutions, Artificial Intelligence, and Machine Learning
Information Technology

Entrant

Prashanth Lakshmi Narayana Chaitanya Josyula

Category

Information Technology - Technical Professional of the Year

Country / Region

United States

 
2024
InfoTrack Changes the Litigation Landscape
Business Technology Solutions

Entrant

InfoTrack US

Category

Business Technology Solutions - Office Productivity Solution

Country / Region

United States

 
2024
Boast’s AI-Driven R&D Tax Credit Solution Delivers Millions in Innovation Capital to North American Businesses
Business Technology Solutions

Entrant

Boast AI

Category

Business Technology Solutions - Financial Management Solution

Country / Region

Canada