2024
Entrant
Category
Client's Name
Country / Region
MaxContact aimed to enhance customer visibility into contact center activities by understanding the 'why' behind each conversation. Traditionally, contact center personnel gained insights by manually reviewing a small fraction of call recordings. This process was inefficient and often missed key insights. By partnering with Coherent Solutions, they leveraged the necessary AI expertise and, within a strict deadline, introduced the solution that enhanced their business decision-making.
Credits
Entrant
Ayala Land, Inc.
Category
Event - Public Event
Country / Region
Philippines
Entrant
KoçSistem Bilgi ve IletiSim Hizmetleri A.S
Category
Business Website - Business to Business
Country / Region
Turkey
Entrant
Thorne
Category
Company & Organization - Consumer Products / Services
Country / Region
United States
Entrant
Matter Communications
Category
Sustainability - Enviromental Sustainability / Others:____
Country / Region
United States