2024
Coherent Solutions and MaxContact Collaborate to Introduce GenAI to Cloud-Based Contact Centres
Entrant
Coherent Solutions
Category
Information Technology - Artificial Intelligence
Client's Name
MaxContact
Country / Region
United Kingdom
MaxContact aimed to enhance customer visibility into contact center activities by understanding the 'why' behind each conversation. Traditionally, contact center personnel gained insights by manually reviewing a small fraction of call recordings. This process was inefficient and often missed key insights. By partnering with Coherent Solutions, they leveraged the necessary AI expertise and, within a strict deadline, introduced the solution that enhanced their business decision-making.
Credits
Entrant
Gravity Global
Category
Marketing - Culture
Country / Region
United Kingdom
Entrant
Prashanth Krishnamurthy
Category
Customer Service - Information Technology (IT)
Country / Region
United States
Entrant
Deep Manishkumar Dave
Category
Information Technology - Manufacturing
Country / Region
United States
Entrant
Mohammed Shahid Sultan
Category
Achievement - Achievement in Science or Technology
Country / Region
United States