2024

Coherent Solutions and MaxContact Collaborate to Introduce GenAI to Cloud-Based Contact Centres

Entrant Company

Coherent Solutions

Category

Information Technology - Artificial Intelligence

Client's Name

MaxContact

Country / Region

United Kingdom

MaxContact aimed to enhance customer visibility into contact center activities by understanding the 'why' behind each conversation. Traditionally, contact center personnel gained insights by manually reviewing a small fraction of call recordings. This process was inefficient and often missed key insights. By partnering with Coherent Solutions, they leveraged the necessary AI expertise and, within a strict deadline, introduced the solution that enhanced their business decision-making.

Credits

CTO/Coherent Solutions
Max Belov
VP of Engineering/MaxContact
Matthew Yates
Lead AI Developer/Coherent Solutions
Andrey Tkachenya
Product Owner/MaxContact
Sean McIver
Head of Development/MaxContact
Chris Beedham
Architect/Coherent Solutions
Lucian Filip
Project Manager/Coherent Solutions
Vera Zenevich
 
2024
FTSE Russell, an LSEG business: Russell Reconstitution Campaign

Entrant Company

LSEG

Category

PR & Communications - Financial Services

Country / Region

United States

 
2024
Boast’s AI-Driven R&D Tax Credit Solution Delivers Millions in Innovation Capital to North American Businesses

Entrant Company

Boast AI

Category

Business Technology Solutions - Financial Management Solution

Country / Region

Canada

 
2024
Specialist in Advanced Data Solutions and Cloud Strategy

Entrant Company

Databricks

Category

Information Technology - Technical Professional of the Year

Country / Region

 
2024
Christmas Nights with Countless Lights

Entrant Company

Ayala Land, Inc.

Category

Marketing - Best Integrated Marketing Campaign

Country / Region

Philippines