2024

Coherent Solutions and MaxContact Collaborate to Introduce GenAI to Cloud-Based Contact Centres

Entrant

Coherent Solutions

Category

Information Technology - Artificial Intelligence

Client's Name

MaxContact

Country / Region

United Kingdom

MaxContact aimed to enhance customer visibility into contact center activities by understanding the 'why' behind each conversation. Traditionally, contact center personnel gained insights by manually reviewing a small fraction of call recordings. This process was inefficient and often missed key insights. By partnering with Coherent Solutions, they leveraged the necessary AI expertise and, within a strict deadline, introduced the solution that enhanced their business decision-making.

Credits

CTO/Coherent Solutions
Max Belov
VP of Engineering/MaxContact
Matthew Yates
Lead AI Developer/Coherent Solutions
Andrey Tkachenya
Product Owner/MaxContact
Sean McIver
Head of Development/MaxContact
Chris Beedham
Architect/Coherent Solutions
Lucian Filip
Project Manager/Coherent Solutions
Vera Zenevich
 
2024
Christmas Nights with Countless Lights: Festival of Lights by Ayala Land
Event

Entrant

Ayala Land, Inc.

Category

Event - Public Event

Country / Region

Philippines

 
2024
KoçSistem's Brand New Website!
Business Website

Entrant

KoçSistem Bilgi ve IletiSim Hizmetleri A.S

Category

Business Website - Business to Business

Country / Region

Turkey

 
2024
Thorne– Ushering in the Next Frontier of Health Care: Preventative, Personalized Health and Wellness
Company & Organization

Entrant

Thorne

Category

Company & Organization - Consumer Products / Services

Country / Region

United States

 
2024
Sappi's Sustainable Legacy: The Transformative Power of Trees
Sustainability

Entrant

Matter Communications

Category

Sustainability - Enviromental Sustainability / Others:____

Country / Region

United States