2021

Aisera's AI Customer Service Solution

Entrant

Aisera

Category

Customer Service - Best Innovation in Customer Service

Client's Name

Country / Region

United States

Aisera is leading today’s transformation to streamlined, enterprise-wide, end-to-end automation for IT Service Desks. Aisera’s innovative, unsupervised NLP-based, Conversational AI and RPA solutions offer the world’s first scalable, personalized, proactive, and secure AI self-service experience—enabling unprecedented user satisfaction across requests, business processes, tasks, and workflows. Customers achieve dramatic self-service resolution rates of 65-80% while reducing support desk costs by up to 90% for tools, licenses, and resources. Headquartered in Palo Alto, CA, Aisera is a top tier, VC-funded startup, and a strategic partner of AWS, Microsoft Azure, Google Cloud, ServiceNow, Cisco, and Salesforce.

Credits

Marketing Programs Specialist/Aisera
Annie Lee
CEO/Aisera
Muddu Sudhakar
VP of Marketing/Aisera
Kim del Fierro
 
2021
iWave Continues to Excel in Customer Service
Customer Service

Entrant

iWave

Category

Customer Service - Best Customer Satisfaction Strategy

Country / Region

Canada

 
2021
Achievement in International Expansion
Achievement

Entrant

ByDzyne

Category

Achievement - Achievement in International Expansion

Country / Region

United States

 
2021
NLP cognitive assist for cognitive service
Customer Service

Entrant

ValueLabs

Category

Customer Service - Safety / Security

Country / Region

United Kingdom

 
2021
Kadambari Sahu
Management

Entrant

UXG, ValueLabs

Category

Management - Woman Leadership of the Year

Country / Region

India