2021
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Category
Client's Name
Country / Region
Aisera is leading today’s transformation to streamlined, enterprise-wide, end-to-end automation for IT Service Desks. Aisera’s innovative, unsupervised NLP-based, Conversational AI and RPA solutions offer the world’s first scalable, personalized, proactive, and secure AI self-service experience—enabling unprecedented user satisfaction across requests, business processes, tasks, and workflows. Customers achieve dramatic self-service resolution rates of 65-80% while reducing support desk costs by up to 90% for tools, licenses, and resources. Headquartered in Palo Alto, CA, Aisera is a top tier, VC-funded startup, and a strategic partner of AWS, Microsoft Azure, Google Cloud, ServiceNow, Cisco, and Salesforce.
Credits
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iWave
Category
Customer Service - Best Customer Satisfaction Strategy
Country / Region
Canada
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ByDzyne
Category
Achievement - Achievement in International Expansion
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United States
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ValueLabs
Category
Customer Service - Safety / Security
Country / Region
United Kingdom
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UXG, ValueLabs
Category
Management - Woman Leadership of the Year
Country / Region
India