United States | 2021

Aisera's AI Customer Service Solution

Entrant Company

Aisera

Category

Customer Service

Client's Name

Sub-Category

Best Innovation in Customer Service

Aisera is leading today’s transformation to streamlined, enterprise-wide, end-to-end automation for IT Service Desks. Aisera’s innovative, unsupervised NLP-based, Conversational AI and RPA solutions offer the world’s first scalable, personalized, proactive, and secure AI self-service experience—enabling unprecedented user satisfaction across requests, business processes, tasks, and workflows. Customers achieve dramatic self-service resolution rates of 65-80% while reducing support desk costs by up to 90% for tools, licenses, and resources. Headquartered in Palo Alto, CA, Aisera is a top tier, VC-funded startup, and a strategic partner of AWS, Microsoft Azure, Google Cloud, ServiceNow, Cisco, and Salesforce.

Company & Organization
United States
Sprylyfe - Providing Oxygen Concentrators At A Moment's Notice
Andy Flynn

Entrant Company

SpryLyfe

Category

Company & Organization - Small Business

Company & Organization
Israel
Leading FP&A Solutions for SMEs
Didi Gurfinkel

Entrant Company

DataRails

Category

Company & Organization - Technical Innovation of the Year

Company & Organization
United States
Phonexa

Entrant Company

Phonexa

Category

Company & Organization - Most Innovative Company of the Year

Customer Service
United States
How Browze is Changing the Direct-to-Consumer E-Commerce Cus
Browze

Entrant Company

Uproar PR

Category

Customer Service - E-Commerce