Customer Case Management Project

Enerjisa Enerji operates as Turkey’s leading company in electricity distribution, retail sales, and customer solutions. Reaching a population of 21.9 million with more than 11 thousand employees, the company serves 10.3 million customers within 14 provinces across 3 distribution regions. Incorporated in 1996, Enerjisa Enerji is one of the leading players in Turkey’s emerging electricity market with grid investments, innovative and differentiated applications, efficiency, and technology-focused business models for its customers. Within this framework, Enerjisa Enerji became the signatory of the United Nations Global Compact (UN Global Compact), the world’s largest voluntary corporate sustainability initiative, and the United Nations Women’s Empowerment Principles (WEPs) in 2019. Enerjisa Enerji operates in a dynamic sector transforming with mega trends such as digitalization, decarbonization, deregulation, decentralization, urbanization, and customer centricity. Closely monitoring future developments with a clear vision, the company focuses on value-creating opportunities with the contribution of its employees and the innovation culture.