Aspida’s Operations Team

Aspida is a life insurance and annuities company committed to modernizing the annuities industry and the processes that drive it. Running a 100% paperless business, Aspida continually innovates to give clients the speed, simplicity, and scale they need to succeed. This commitment to rewriting the status quo led the Aspida team to build an expert Operations team to provide the efficient, thorough service clients deserve.

The annuity industry has been slow to adopt digital technology, resulting in sluggish processes and a lack of innovation. Legacy carriers with businesses going back over 100 years still rely on outdated pen and paper processes. This results in a poor client experience, due to long wait times and significant operational inefficiencies. Aspida identified a clear opportunity to revolutionize the industry through digital transformation, reducing manual workflows and evolving client expectations for faster, more efficient service.

Since 2022, Aspida's Operations team has quickly grown from 10 members to 31, and is projected to reach 50 by 2025. This entirely in-house team includes six specialized units—New Business, Licensing, Client Services, Annuity Specialists, Claims, and Mailroom—each critical to delivering seamless, industry-leading client service. Every team member holds a North Carolina Insurance Producer license, ensuring a highly qualified group of professionals delivering world-class service.

Aspida's Operations platform enables 98% of claims to be digitally submitted, resulting in dramatically faster processing times compared to industry averages. Through automated workflows and real-time updates, Aspida has reduced status inquiries by 75% and consistently maintained a 9.26/10 client satisfaction score. The technology has also optimized producer onboarding, allowing financial professionals to begin serving clients in just 5-7 minutes, far below the industry standard of 45 minutes.