2025

Aisera's Agentic AI Platform

Entrant

Aisera

Category

Business Technology Solutions - Employee Experience Optimization Platform

Client's Name

Country / Region

United States

Aisera is a leading provider of agentic AI that helps enterprises boost revenue, improve user productivity, lower costs, and enhance user experiences. Its Agentic AI architecture enables autonomous AI agents to make dynamic decisions, learn, and adapt to complex environments, providing flexibility and scalability. Aisera operates in the enterprise AI sector, spanning industries like IT, HR, finance, healthcare, insurance, telecom, logistics, and pharmaceuticals.

Aisera's no-code Agentic AI platform is built on a modular, scalable framework that automates workflows across enterprise functions, including IT, HR, finance, and more. With Generative Information Retrieval Agents, Prescriptive Knowledge Agents, Dynamic Workflow Agents, and User Assistant Agents, the platform delivers proactive support, enhancing productivity and reducing inefficiencies. The Agentic Orchestration capability ensures seamless integration with existing tools and systems, such as Microsoft Copilot, Salesforce, and ServiceNow, for consistent user experiences across all channels.

Aisera’s Agentic AI Copilot provides real-time, omnichannel support for employees and customers. With 500+ enterprise integrations and multi-modal interaction capabilities (text, voice, and images) in over 100 languages, Aisera’s Agentic AI platform supercharges employee efficiency. With tools such as Agent Assist, Aisera offers next-best-action recommendations and case summaries, empowering human agents to manage complex tasks effectively. Additionally, AIOps leverages telemetry data from apps, infrastructure, and ticketing systems to identify root causes and resolve issues proactively, minimizing downtime and reducing time-to-resolution.

In an era of increasing workload and complexity, our Agentic AI platform significantly alleviates the pressure on employees by automating repetitive, time-consuming tasks. By streamlining workflows and enabling employees to focus on more strategic activities, we help reduce workplace burnout and improve overall job satisfaction. This enhanced productivity contributes to healthier work environments and better mental well-being, ultimately improving the quality of life for workers across industries. Additionally, our innovations facilitate reskilling and upskilling by automating mundane tasks, giving employees more time to focus on acquiring new skills essential for the future of work.

Credits

CEO
Abhi Maheshwari
Field CTO
Utkarsh Contractor
Chief Marketing Officer
Kashif Mahbub
Chief People Officer
Jared Lucas
Chief Revenue Officer
Matt Thomas
Chief Financial Officer
Ben Lu
Chief of Staff/Director of Business
Parv Aggrwal
 
2025
Raghuram Madiraju
Information Technology

Entrant

Raghuram Madiraju

Category

Information Technology - IT Future Leader of the Year

Country / Region

United States

 
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Customer Experience

Entrant

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Category

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Country / Region

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Entrant

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Category

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