Mahadu Vinayak Kurkute: Innovative Leadership in IT Operations and Service Management

The IT Service Management (ITSM) program at Stanley Black & Decker, led by Mahadu Kurkute, serves as a comprehensive framework designed to enhance the stability, security, and efficiency of the company's global IT operations. The program encompasses a wide range of service management processes, including patch management, configuration and asset management, incident and problem resolution, and service catalog development. Each aspect of the program is structured to align with ITIL standards, ensuring best practices are consistently applied across the organization.

Features and Functions:
Automated Security Patch Management:
The program includes automated processes for patching 4,000+ servers, reducing security risks associated with zero-day vulnerabilities and enhancing IT service stability. Automation helps ensure timely updates, minimizing manual effort and preventing potential security breaches.
IT Service Catalog Implementation:
A newly developed service catalog streamlines access to over 100 IT services for 35,000+ users globally. This centralized approach simplifies service requests and boosts productivity by providing easy-to-navigate resources.
Integrated Risk Management:
The implementation of risk management solutions within the ITSM framework provides real-time visibility into non-compliant areas, allowing the company to address risks proactively and maintain operational resilience.
Configuration and Asset Management Database:
The program includes a robust database encompassing over 40,000 assets, ensuring accurate tracking and data governance, which improves decision-making on asset lifecycle management and IT investments.
Enhanced Major Incident Management:
Optimized processes help to significantly reduce the time required to resolve major incidents, minimizing business disruptions at manufacturing plants, warehouses, and distribution centers.

Benefits:
Increased Operational Efficiency:
Automation and streamlined processes reduce manual intervention, freeing up resources for strategic initiatives.
Enhanced Security and Compliance:
Regular patching and risk management help the organization stay compliant with regulations and reduce exposure to cyber threats.
Improved User Experience:
The service catalog simplifies user interactions with IT, increasing satisfaction and reducing the time required to fulfill requests.
Cost Reduction and Resource Optimization:
Standardized processes and improved asset management reduce costs associated with IT operations, maintenance, and downtime.