Engineering Manager II: Marketplace Fares Team Lead

Pankaj Singhal serves as a visionary Engineering Manager II at Uber, leading the Marketplace Fares team. His focus on innovation and scalability has been crucial in transforming Uber's fare-related services across both mobility and delivery sectors. With expertise in managing complex software systems, Pankaj fosters team growth and implements cutting-edge solutions to meet evolving market demands.

Since joining Uber in May 2022, Pankaj recognized the limitations of outdated systems and initiated a comprehensive re-architecture to support global expansion and new product offerings. Under his leadership, the team achieved significant enhancements in system performance and accuracy, directly benefiting Uber's financial outcomes and user satisfaction.

Pankaj has successfully managed an organization of 25 engineers across Seattle and San Francisco, prioritizing talent development and career growth. His efforts led to a reduction in fare estimation latency from 2-4 seconds to under 1 second, which significantly boosted customer retention and doubled the trip count. This re-architecture has enabled Uber to scale operations, resulting in millions of additional daily trips globally.

His strategic vision encompassed a holistic approach to system design, addressing critical issues like disability-related charges and cancellation fees. By implementing more accurate fare calculations and providing detailed receipts, Pankaj enhanced transparency and ensured compliance with local regulations. This initiative not only improved driver retention but also increased gross revenue by 5%.

Utilizing data more effectively, Pankaj developed precise machine learning models to refine fare calculations, helping Uber maintain competitive pricing while enhancing the experience for both earners and riders. His leadership in the Marketplace Fares project exemplifies his ability to navigate complex technological challenges and drive substantial business impact, setting new standards for fairness and efficiency in the ride-sharing industry. This impressive track record positions him as a standout candidate for the NextGen Technology award.