Halkbank Robotic Process Automation

Founded in 1938 with the mission of supporting the entire society, especially tradesmen and SMEs, Halkbank stands out as one of the country's well-established and reputable brands that have grown steadily by pioneering the development of both the banking sector and the national economy in its 86-year history.

Since the first day of its operations, Halkbank has made it one of its strategic goals to continuously improve service quality and customer experience and continues its digitalization journey with a global and innovative vision.

In 2020, Halkbank established the Digital Transformation Office in order to manage its efforts in this direction from a single source, and with the support of all business units, Halkbank started to approach the internal digitalization journey as a cultural change process.

Last three years, Halkbank included "digitalization" among the critical focus areas of the bank and carried out significant efforts to reduce the operational workload by digitalizing business processes.

Continuing to implement a world-class transformation program, Halkbank focuses on increasing the number of products and services accessible through its digital channels and optimizing its processes with digitalization solutions including artificial intelligence and robotic automation.