United States | 2021

Best Customer Service Strategy/Contact Center of the Year

Entrant Company

Makers Nutrition

Category

Customer Service

Client's Name

Sub-Category

Best Customer Satisfaction Strategy

A groundbreaking full-service dietary supplement manufacturing service provider that handles all aspects under one roof, Makers Nutrition is leading the nutraceutical industry. Providing a full turnkey operation for private label brands of all sizes to create nothing but high-quality product, we have earned the 2020 Excellence in Customer Service Award from the Business Intelligence Group and have been recognized for milestone achievements in customer support on individual employee and team-department levels from a number of award programs. Most recently seen in CNBC’s season premiere of Back in the Game with Alex Rodriguez, Evander “The Real Deal” Holyfield, and Marcus Lemonis, Makers Nutrition is among the most sought-after nutraceutical service providers in America. Here at Makers Nutrition, we are almost eager for a problem to arise during projects. No company wants issues, but when one does arise, our team sees it as an opportunity to demonstrate our ability to spring into action when necessary to resolve any dilemma with great speed and accuracy. Our clients are surprised and delighted with the contacts and experience we have at our disposal to address any issue thoroughly and efficiently. The results of our going that extra mile have helped get our company to where it is today. Our clients know we are capable of guiding them in the right direction throughout all processes, that we can solve any problem that pops up and that we will stand behind our products and services in all cases. We want our clients to focus on their brands and let us do the rest. Most are ultimately quite pleased with that relationship but many were understandably rather wary of surrendering any control. Often a terrible experience with a previous contract manufacturer convinces them to leave the more challenging or less pleasant details to the pros at Makers Nutrition. Customer service is the cornerstone of any successful business. At Makers Nutrition, customer service is what we do. We are the company that goes the extra mile because we hear the horror stories and want to be part of the solution, we are #YourSupplementSolution.

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