2021

Aisera's AI Service Desk Solution

Entrant Company

Aisera

Category

Information Technology - Startup IT Company of the Year

Client's Name

Country / Region

United States

Aisera is leading today’s transformation to streamlined, enterprise-wide, end-to-end automation for IT Service Desks. Aisera’s innovative, unsupervised NLP-based, Conversational AI and RPA solutions offer the world’s first scalable, personalized, proactive, and secure AI self-service experience—enabling unprecedented user satisfaction across requests, business processes, tasks, and workflows. Customers achieve dramatic self-service resolution rates of 65-80% while reducing support desk costs by up to 90% for tools, licenses, and resources. Headquartered in Palo Alto, CA, Aisera is a top tier, VC-funded startup, and a strategic partner of AWS, Microsoft Azure, Google Cloud, ServiceNow, Cisco, and Salesforce.

Credits

Marketing Programs Specialist/Aisera
Annie Lee
CEO/Aisera
Muddu Sudhakar
VP of Marketing/Aisera
Kim del Fierro
 
2021
Connecting people and work in an economic downturn

Entrant Company

PeopleReady

Category

Company & Organization - Employment

Country / Region

United States

 
2021
Accelerating Businesses via AI Transformation

Entrant Company

Hypergiant

Category

Company & Organization - Most Innovative Company of the Year

Country / Region

United States

 
2021
Best Customer Service Strategy/Contact Center of the Year

Entrant Company

Makers Nutrition

Category

Customer Service - Contact Center of the Year

Country / Region

United States

 
2021
UXG, Valuelabs

Entrant Company

ValueLabs

Category

Management - Best Program & Project Management Strategy

Country / Region

India