2021

Chargeback Gurus, Business to Business Company

Entrant Company

Chargeback Gurus

Category

Company & Organization - Business to Business

Client's Name

Country / Region

United States

Fraud and chargebacks are a major problem for eCommerce businesses. It is reported that up to 15% of a business's revenue can be lost due to the problem, and that number is fast increasing. As eCommerce volume sets new records every year, concerns around chargeback losses have brought many companies to the brink of bankruptcy. Our goal is to help eCommerce businesses recover lost revenue so they can stay open and thrive in these unprecedented times. As trusted advisers to many financial institutions and Fortune 500 companies, we are known for our expertise in the areas of risk management, chargeback and fraud prevention, and data analytics. Founded in 2014, Chargeback Gurus is a global company helping businesses fight, prevent and win chargebacks with a simple turn-key solution. As industry-leading pioneers, Chargeback Gurus seeks to enlighten and empower businesses to combat constantly evolving fraud tactics and customer disputes that threaten profitability. With highly effective and scalable solutions ranging from our Root Cause Analyzer to Smart Chargeback Recovery, the Gurus recover lost revenue, identify the root causes of chargebacks, mitigate chargeback risk, eliminate chargeback fraud and reduce merchant account costs, all while helping businesses improve internal operations and increase customer satisfaction. Through our deep understanding of the payments industry and regulations, Chargeback Gurus provides data analytics to proactively prevent fraud, protect against vulnerabilities, understand risk compliance and safeguard reputations. The Gurus consistently win up to 70% and prevent up to 25% of chargebacks, thereby creating direct ROI for businesses around the world. We analyze the data attached to each claim in order to identify and eliminate the underlying issues that cause chargeback spikes – a practice that can reduce chargebacks by an additional 15 percent, as well as help merchants improve their customer relationships and improve processes. The company has won numerous awards and accolades including being named in the Inc 5000 Fastest Growing Companies in the US and a Stevie Award.

 
2021
Britnie Turner, Founder & CEO of Aerial Group

Entrant Company

Aerial Group

Category

Entrepreneur - Small Business

Country / Region

United States

 
2021
iWave Continues to Excel in Customer Service

Entrant Company

iWave

Category

Customer Service - Best Improvement Strategy in Customer Service

Country / Region

Canada

 
2021
Best Customer Service Strategy/Contact Center of the Year

Entrant Company

Makers Nutrition

Category

Customer Service - Manufacturing

Country / Region

United States

 
2021
Staccato

Entrant Company

ArtVersion

Category

Business Website - Best Visual Design

Country / Region

United States