Web support team improves response time by 96%

Hooked On Code is a women-owned, no-bull web design agency. Their small, mighty team specializes in building websites using a unique process that cuts out unnecessary phases, costs, and failure points from web design projects.

The company process helps them combat common negative experiences in the web design space such as missed deadlines/ghosting, poor communication, and hard-to-edit websites.

Hooked On Code's web agency experienced organic growth completely from referrals from 2015 to 2019 based on creating exceptional customer experiences in an industry known for overpromising and under-delivering. The company's growth stagnated during the pandemic forcing them to focus on existing customer satisfaction and their maintenance offering, for which Hooked On Code proudly received its first Stevie Award.

Last year, Hooked On Code's team focused on improving response and resolution times in their support services. The company made incredible progress in a year of focused effort and is honored to have received a Silver Stevie Award for its Customer Satisfaction ratings as a result of that initiative.

Hooked On Code remains most proud of one statistic: They have never missed a project launch date.