ibex Wave iX: The Next Evolution in AI-Powered Digital-First Customer Experience

ibex, a global provider of innovative business process outsourcing (BPO), delivers smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. ibex operates a global CX delivery center model consisting of 31 customer contact centers around the world, deploying next-generation AI-powered technology to drive superior customer experiences for the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics.

ibex has invested significant resources into building and implementing proprietary technology, focusing on software deployed across the full customer lifecycle journey. At the core of this innovation is its AI-powered Wave iX solutions suite. Wave iX seamlessly integrates innovative AI-powered solutions with ibex’s cutting-edge CX platform to facilitate advanced, hyper-personalized, intelligent interactions 24/7, which helps cultivate stronger, more profitable customer relationships.

Wave iX meets the customer where they are in their digital transformation journey and delivers on their expectations. It was purpose-built to meet clients’ requirements and help them compete more effectively and profitably in their space. ibex’s Wave iX solution harnesses generative AI to enable humans, insights, and actions across the end-to-end CX value chain to make CX organizations more productive, cost-effective, and customer-centric.

The Wave iX customer experience platform brings advanced customer-facing self-service options to businesses of all sizes. ibex provides customer support, technical support, inbound/outbound sales, business intelligence, analytics, digital demand generation, CX surveys, and feedback analytics. Its success is fueled by a strategic shift into the digital-first marketplace, enabling the company to win elite blue-chip, leading new-economy clients, expand globally into high-growth areas, and build out its omnichannel solutions portfolio.