2023

AIOps Trialblazer Transforming Ecommerce Observability

Entrant Company

Medline Industries Inc

Category

Information Technology - Best Technical Support Strategy & Implementation

Client's Name

Manoj Kumar Kuppam

Country / Region

United States

The company was an on-premise-based e-commerce platform with most business coming from repeat customers and orders serving different healthcare institutions and organizations. Covid introduced new challenges with unprecedented growth in electronic orders, and the e-commerce platform had to be modernized. It was inevitable to scale and support, or the business would be lost to competition. As part of Technical support enabler, Observability into the e-commerce systems is key, and the ability to automate the technical debt was mandatory with no existing Site Reliability Engineers in the team.

Credits

Site Reliability Engineer Lead
Manoj Kumar Kuppam
 
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BLAST 70% of Stress Away in 30 Seconds

Entrant Company

TouchPoint Solution, Inc.

Category

Product & Services - Consumer Products / Services

Country / Region

United States

 
2023
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Entrant Company

Gravity Global

Category

Marketing - E-Commerce

Country / Region

United Kingdom

 
2023
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Entrant Company

Luggage Forward

Category

Customer Service - Tourism

Country / Region

United States

 
2023
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Entrant Company

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Category

Customer Service - Consumer Products / Services

Country / Region

United States