AIOps Trialblazer Transforming Ecommerce Observability

The company was an on-premise-based e-commerce platform with most business coming from repeat customers and orders serving different healthcare institutions and organizations. Covid introduced new challenges with unprecedented growth in electronic orders, and the e-commerce platform had to be modernized. It was inevitable to scale and support, or the business would be lost to competition. As part of Technical support enabler, Observability into the e-commerce systems is key, and the ability to automate the technical debt was mandatory with no existing Site Reliability Engineers in the team.