2023

Luggage Forward

Entrant

Luggage Forward

Category

Customer Service - Tourism

Client's Name

Country / Region

United States

For nearly two decades, Luggage Forward has demonstrated a steadfast commitment to customer satisfaction. With nearly 10,000 reviews and a 4.7-star rating on TrustPilot, the company offers an unmatched luggage and gear shipping experience. It has evolved into the foremost global provider of door-to-door luggage and sports equipment delivery, serving over 200 countries and territories worldwide. This transformation has fundamentally reshaped the travel experience for individuals. Luggage Forward's focus remains on exceeding customer expectations, guaranteeing the utmost care for clients' belongings at every stage of the process.

Credits

co-CEO, Luggage Forward
Audrey Kohout
Director of Operations, Luggage Forward
Anna Bedney
Logistics Supervisor
Scott Blumethal
 
2023
Inspire Leadership of the Year: Innovation Refunds
Management

Entrant

Golin

Category

Management - Inspiring Leadership of the Year

Country / Region

United States

 
2023
Achievement in Customer Satisfaction: Innovation Refunds
Achievement

Entrant

Golin

Category

Achievement - Achievement in Customer Satisfaction

Country / Region

United States

 
2023
Taylor Stitch: Affiliate Marketing Strategy
Marketing

Entrant

Hawke Media

Category

Marketing - Marketing Agency of the Year

Country / Region

United States

 
2023
When Building It Is Better Than Buying It
Customer Service

Entrant

Toco Warranty

Category

Customer Service - Financial Services

Country / Region

United States