Teleperformance’s AI-powered Solution for Travel & Hospitality

Teleperformance is a global digital business services company. With more than 410,000 inspired and passionate individuals speaking more than 300 languages, its global scale and local presence allow it to be a force of good in supporting communities, clients, and the environment.

Teleperformance delivers the most advanced, digitally-powered business services to help the world’s best brands streamline their operations in meaningful and sustainable ways.

India serves as Teleperformance’s hub for Digital Business Services. As a market leader for over two decades, Teleperformance in India is the Digital Center of Excellence for CX Management, Back-Office services, and Transformation Solutions. The Indian team, comprising over 90,000 multicultural professionals, offers world-class contact center services to 200+ clients across various industries. Teleperformance empowers businesses to adapt to disruptive digital innovations, enhancing CX through the latest technology and human touch.

At Teleperformance, augmented intelligence capabilities and an unwavering commitment to providing exceptional customer experiences drive the utilization of the in-house TAP (technology, analytics, and process excellence) framework and tools to create revolutionary processes.

To meet the rapidly changing customer demands, Teleperformance has established a culture of continuous improvement in its operating model, aiming to deliver financial and cultural benefits to its people. This focus involves improving efficiency, reducing customer effort, eliminating defects, and enhancing service delivery.