ibex

ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to assist companies in acquiring, engaging, and retaining valuable customers.

Operating a CX delivery center model comprising 31 facilities worldwide, ibex deploys next-generation technology to enhance customer experiences for numerous leading global companies across various industries, including Retail, ECommerce, HealthTech, FinTech, Utilities, and Logistics.

ibex harnesses the expertise of its diverse global team, consisting of over 30,000 employees, in conjunction with industry-leading technology, including its award-winning WaveX platform, to oversee nearly 200 million critical customer interactions. This effort results in the addition of over $2.2 billion in lifetime customer revenue annually, contributing to a truly distinctive customer experience.

In August 2020, IBEX Limited announced its initial public offering (IPO) listing on the NASDAQ Global Market, marking the first major customer experience outsourcer to go public in a decade. At the time of the IPO launch, ibex reported revenue of $405.1 million. In the calendar year 2022, ibex recorded revenue of $520.1 million.

The company's success has been driven by a strategic pivot toward the digital-first marketplace. This shift has enabled ibex to secure elite blue-chip clients, establish a global presence in high-growth verticals, and further expand its omnichannel solutions portfolio.