2022

Dijital E.A.S.Y. (Enhanced Sales Management Efficiency)

Entrant Company

Enerjisa Enerji A.S.

Category

Customer Service - Best Digital Strategy for Customer Service

Client's Name

Country / Region

Turkey

Enerjisa Enerji operates as Turkey’s leading company in electricity distribution, retail sales and customer solutions. Reaching a population of 21.9 million with more than 11 thousand employees, the Company serves 10.3 million customers within 14 provinces across 3 distribution regions.

Incorporated in 1996, Enerjisa Enerji is one of the leading players in Turkey’s emerging electricity market with its grid investments, innovative and differentiated applications, efficiency and technology-focused business models for its customers.

The sales volume includes eligible and non-eligible sales in 3 regions where the sales company has the incumbent electricity supplier status as well as free market sales in other regions. Total retail sales volume was 35.8 TWh in 2021 compared to 34.0 TWh in 2020.

Within this framework, Enerjisa Enerji became the signatory of the United Nations Global Compact (UN Global Compact), the world’s largest voluntary corporate sustainability initiative, and the United Nations Women’s Empowerment Principles (WEPs) in 2019.

Enerjisa Enerji operates in a dynamic sector transforming with the mega trends such as digitalization, decarbonization, deregulation, decentralization, urbanization and customer centricity. Closely monitoring the future developments with a clear vision, the Company focuses on value-creating opportunities with the contribution of its employees and the innovation culture.

Credits

Sales Planning and Channel Development Manager / Enerjisa Enerji
Mehmet Tevfik Yıldırım
Sales Development Team Leader/ Enerjisa Enerji
Ayşegül Kahya
Sales Development Specialist/ Enerjisa Enerji
Kemal Özcan
 
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Category

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