Interview
MARUTI TECHLABS , United States
Mitul Makadia, the founder and CEO of MARUTI TECHLABS, is a techno-business leader driving the company's success with a passion for innovation. With extensive experience in business management, he excels at building teams from the ground up to optimized capacity. By prioritizing customer satisfaction, he ensures that their solutions deliver long-term value and excellence.
1 Please provide us with a brief bio of yourself.
I am a techno-business leader at Maruti Techlabs, driving its success with my passion for innovation. With extensive experience in business management, I excel in building teams from the ground up to optimized capacity. By prioritizing customer satisfaction, I ensure our solutions deliver long-term value and excellence.
2 What is your role in the company?
As the founder and CEO of Maruti Techlabs, I oversee the company's technical and business aspects, driving strategic vision and innovation. On the technical front, I’m involved in system architecture, design, and implementation. On the business side, I work with the Sales, Finance, Marketing, PR, Administration, and Operations teams.
3 Please tell us more about your organization.
With a rich history of 14+ years and a team of 250+ skilled experts, Maruti Techlabs is passionate about offering reliable product development and software engineering services, supporting companies of all sizes. Our successful projects in HealthTech, InsurTech, and LegalTech earned a Net Promoter Score of 4.8 out of 5. We've been honored with accolades for Top B2B IT Company, Best Company to Work With, and India's Growth Champion by top publishing companies. These recognitions are a testament to our excellence and loyalty.
4 Describe the industry your organization is specialized in, as well as its main characteristics.
Maruti Techlabs is an award-winning product strategy, design, and development partner. We leverage cutting-edge technology to deliver services such as software product development, rapid prototyping, low-code/no-code development, MVP development, data engineering, computer vision, machine learning, and more. Our defining characteristics are deep domain knowledge, a customer-first approach, a transparent development process, scalable solutions, strategic foresight, and technical proficiency.
5 Congratulations! As the winner of the TITAN Business Awards, what does it mean for you and your team to receive this distinction?
Winning the TITAN Business Awards under the category of IT Service Provider of the Year is a moment of immense pride for me and my team. It reflects our team’s relentless effort and dedication. This award and other recognitions that we have received earlier from esteemed platforms demonstrate our commitment to excellence and motivate us to continue delivering exceptional service.
6 How has winning an international award help promote your organization?
Winning two prestigious international awards has given MARUTI TECHLABS global recognition and showcased our commitment to digital transformation, and client benefits on a global stage. The TITAN Business Awards has provided us with a platform to spotlight our state-of-the-art solutions, helping more businesses benefit from our expertise. It is an achievement in our journey towards a sustainable global tech environment and strengthens our commitment to excellence.
7 What are the challenges of developing / marketing your winning entry(ies)?
Creating and promoting winning entries was similar to how we handle client projects. We believe in gradual and steady progress rather than striving for perfection. Our method for these entries was the same: highlight the key achievements, prioritize the top awards we have won, share the most significant customer success stories, and craft a compelling narrative.
8 As a business owner, please tell us more about your ideation process.
Our team follows Agile, Lean, and DevOps best practices to create a superior prototype. It brings our clients’ ideas to fruition through collaboration and rapid execution. Our top priorities are quick reaction time and accessibility. Apart from the regular meetings with our client, we ensure that each team member remains readily available via phone call, email, or message.
9 What is your own definition of a successful team / organization / business?
I think real organizational success happens when everyone involved grows together. Taking a company from a small startup to a fast-growing corporate entity involves many challenges, and my clients and my team are essential to this success. So, at MARUTI TECHLBAS, success isn't just about making money. It's about getting great feedback on our dedication to innovation, guiding our clients on a path of steady growth, helping them get the most out of their tech investments, and showing our team growth in all directions.
10 What led you / your organization to become successful within the industry you are currently in?
At MARUTI TECHLABS, we measure success by the positive changes our innovative solutions bring and our commitment to excellence, not just by financial growth. We are committed to pushing the boundaries of innovation and delivering exceptional value to our clients. I feel that this approach and our focus on shaping the future of technology-driven services have made us successful within our industry.
11 How has the country, you are based in, helped move your industry forward?
MARUTI TECHLABS is located in Ahmedabad, India, one of the hubs for service-based companies serving various industries and clients worldwide. As of 2023, India ranked as the 7th largest exporter of commercial services and is an important contributor to the global economy with a share of 4.6%. Many factors drive this growth, including cost advantages and tax breaks, supportive government policies, a skilled workforce, IT technology integration in key sectors like telecom and BFSI, a surge in export demand, new technologies like cloud computing, and government-established SEZs.
12 What have you found to be a hindering factor, for your business, during the entire course of the pandemic, and how did you overcome that hinderance?
The coronavirus pandemic has introduced new challenges for our clients in healthcare and logistics, compounded by the shift to remote work. It was essential to restrain the misinformation during this crisis which made us develop a WhatsApp chatbot to provide accurate information. We also partnered with Kolkata Metro in India to implement a contactless ticketing chatbot. Moreover, various organizations sought automation solutions, prompting us to deploy bots across various platforms to engage our client's audiences effectively.
13 What are the current trends in the business industry that you are most excited about?
Global businesses are turning to cloud computing in the ever-evolving environment of the modern digital business world. To start with cloud computing, knowing major platforms like Amazon Web Services (AWS) is essential. Apart from this, companies these days are eager to introduce Artificial Intelligence in their domain. AI and Machine Learning are opening a world of opportunities to create cutting-edge technologies in diverse sectors, such as cybersecurity, healthcare, and more.
14 What resources would you recommend to someone who is searching to improve their business prospects and organizational success?
It is challenging to lead an organization, and enhancing your business is an ongoing journey. So, I believe it's important to establish interpersonal connections with colleagues in your field - connections that go beyond just work-related benefits. In our knowledge-driven industry, every tech mind is evolving rapidly, and when you engage in conversations with your peers, you uncover unexpected business opportunities.
15 Where do you see the evolution of the overall business industry in the next 5-10 years?
We must understand that the focus has shifted from the business to the client in the last few years. Companies that put customers at the center of their growth have found big opportunities for the future. What clients want from software partners has changed recently and will keep changing, so companies must be more prepared to adjust themselves. We are shifting towards a business approach that focuses on people, benefiting both employees and clients.
16 Who inspired you in your life, and why?
My ideal person is someone who possesses qualities like kindness, resilience, and ambition, inspiring those around them to be their best selves. They've faced challenges but never lost their spark, inspiring others to keep pushing forward. Their warmth and determination make them the kind of person you want to have by your side through thick and thin.
17 What is your key to success? Any parting words of wisdom?
Striving for excellence is our mantra! When people ask about our competition, I always reply, "our previous achievements." We're in a constant race against our own standards, continuously seeking inventive methods to enhance our product and service delivery. Our journey is marked by an unwavering commitment to reaching new heights of success!
Entrant Company
MARUTI TECHLABS INC
Category
Information Technology - IT Service Provider of the Year
Entrant Company
MARUTI TECHLABS INC
Category
Information Technology - Fastest-Growing IT Company of the Year