2021

Making ad tech business easy with extended customer support

Entrant Company

SmartHub White Label Ad Exchange

Category

Customer Service - Best Customer Satisfaction Strategy

Client's Name

Take1

Country / Region

United States

SmartHub White Label Ad Exchange is a SaaS provider that creates robust ad tech platforms that deliver an insightful ad experience for clients. Our mission is to maintain the highest standards for marketplace transparency, accountability and trust.
SmartHub was created in 2018. It was a time when a small team of skilled professionals grew their own internal programmatic expertise. After this they started to provide enterprises with robust technologies based on which enterprises could build their own independent ad marketplaces.
With our platform, customers can leverage technology that enables the most rapid market entry and continuing growth scaling and transformation of their businesses. Over the last couple of years, SmartHub has grown so much that it is now possible to deploy a programmatic marketplace in just 7 days. We also offer such rare services as ad tech outstaffing.
In these 3 years, our team spent 6,700+ hours on designing and building AdTech platforms for our clients. We have over 70+ satisfied clients - companies that started/strengthened their ad businesses with SmartHub. We’ve also created a very responsive customer service team full of talented people who are well-versed in numerous disciplines including tech, advertising, business development and client relationships.

These are our unique functionalities that differentiate SmartHub:
- Very intuitive and can be used even by people that have zero technical or ad tech backgrounds.
- Different QPS plans for platform scaling enable increasing the platform capacities without attracting developers and stopping the operation for technical reasons.
- Ability to analyze and control traffic, payments, and overall performance.
- Performance stats across ad formats, traffic types, traffic health, lowest and highest bids and more.
- The widest range of formats that are able to satisfy demand partners who buy a desktop, in-app, mobile web, CTV medium ads and formats like banner, video, native, pop, push.
- SmartHub technology has a strong server infrastructure located in USA East and USA West, APAC region and Europe, that guarantees that ads are rendered instantly and are of impeccable quality.
- Outstaffed employees specifically suited for the client’s business objectives.

Credits

Chief Commercial Officer
Roman Vrublivskyi
Director of SmartHub
Nikita-Anastasia Bansal
Project Manager
Elena Zolotavina
Senior Account Manager
Julia Ivankova
B2B Marketing & Communications Manager
Nataliia Burylo
 
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