Chargebacks911 UDMS: Redefining Global Dispute Management Th

Chargebacks911’s Unified Dispute Management System (UDMS) is the world’s first Disputes-as-a-Service (DaaS) platform, designed to transform how payment disputes are managed across the global financial ecosystem.

Built as a cloud-based overlay, UDMS connects issuers, acquirers, merchants, fintechs, and processors into a single, real-time environment—eliminating the fragmented systems that have historically defined dispute management. Rather than replacing existing infrastructure, UDMS integrates seamlessly through a universal API, enabling immediate deployment without costly or complex integrations.

Key features include:

Unified Data Exchange: All stakeholders access a single, consistent version of transaction and dispute data in real time
AI-Driven Automation: Intelligent case routing, validation, and pre-built evidence packs reduce manual workloads by over 90%
Plug-and-Play Integration: No system replacement or professional services required
Configurable Self-Service Tools: Empower users to manage disputes directly and efficiently
Continuous Rule Alignment: Automated updates ensure compliance with evolving card network and regulatory requirements

The benefits are transformational. UDMS replaces manual, siloed workflows with a unified, automated system that improves accuracy, accelerates resolution times, and increases recovery rates. It also introduces transparency and collaboration across all participants, creating what Chargebacks911 calls “dispute equality.”

By turning dispute management from a reactive cost center into a proactive, data-driven function, UDMS delivers measurable financial impact while improving operational efficiency and customer experience across the payments lifecycle.