2025

ADC IT Team of the year

Entrant

The General Administration of Customs – Abu Dhabi

Category

Information Technology - IT Department / Team of the Year

Client's Name

Country / Region

United Arab Emirates

The IT Department at Abu Dhabi Customs (ADC) has transformed from a traditional support function into a strategic powerhouse of digital innovation, setting new global benchmarks for intelligent ICT in government. Guided by the DigiNext 2024–2028 strategy, the team drives ADC’s pioneering Digital Invisible Customs model, a seamless, paperless, and fully automated border management ecosystem that powers frictionless global trade and logistics. What sets ADC’s IT leadership apart is its shift from maintenance to innovation. The department was restructured into agile squads specializing in project management, enterprise architecture, IT infrastructure and business continuity, cybersecurity, data analytics, systems development and integration, customer experience, and innovation. This model has enabled rapid execution of enterprise-scale programs and delivered world-first achievements in: • Blockchain-enabled trade (TradeChain) • AI-powered risk management systems • Cloud-native, scalable infrastructure • Real-time data platforms and dashboards The team operates under a comprehensive governance framework aligned with TOGAF, ITIL, COBIT, ISO 27001/9001/20000, DAMA-DMBOK, and CMMI, ensuring that every initiative is secure, resilient, and strategically aligned. Core Capabilities • Cloud-First, Scalable Infrastructure – Agile and resilient platforms supporting seamless growth. • Zero-Trust Cybersecurity & 24/7 SOC – Multi-layered defense achieving 100% compliance and zero breaches. • AI-Powered Enterprise Service Management – Predictive and proactive IT support through AI-driven issue detection. • AI & Advanced Analytics – Intelligent risk management, smart automation, and data-driven decision-making. • Disaster Recovery & Continuity – Real-time resilience ensuring mission-critical operations never stop. • Agile & Modular Architecture – Microservices-based design enabling rapid innovation and integration. • Project & Program Management – Robust PMO ensuring on-time, on-budget delivery of complex initiatives. • Governance & Compliance – Frameworks aligned with global standards for consistency and resilience. • Customer-Centric Digital Services – Simplified, proactive, and user-focused digital experiences. • Innovation & Co-Creation – Continuous improvement through R&D, partnerships, and stakeholder collaboration. Beyond technology, people and partnerships are at the core of success. Co-creation workshops with the trade community, AI-driven feedback loops, and structured governance committees ensure continuous improvement and shared value creation. With 25+ international awards in the past two years, recognition by the World Customs Organization, and #1

Credits

 
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Product & Services

Entrant

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Category

Product & Services - Entertainment

Country / Region

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Marketing

Entrant

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Category

Marketing - Best Product Marketing Campaign

Country / Region

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Sustainability

Entrant

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Category

Sustainability - Sustainable & Climate-Friendly Products

Country / Region

Israel

 
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Entrepreneur

Entrant

Ivan Sher

Category

Entrepreneur - Real Estate

Country / Region

United States