Achieving 100% Resolution SLA

Torie Capistran leads Hooked On Code, a women-owned web design agency known for its efficient, no-nonsense approach to website development. The team focuses on eliminating common pain points in the industry—missed deadlines, poor communication, and sites that are hard to manage—by following a streamlined process that avoids unnecessary delays and costs.

Between 2015 and 2019, Hooked On Code grew solely through referrals, a reflection of the agency’s commitment to delivering reliable and consistent client experiences in an industry often plagued by overpromising. During the pandemic, the agency shifted its attention to refining support services and enhancing client satisfaction, a move that earned its first Stevie Award for Customer Satisfaction.

The following year, improved response and resolution times led to a Silver Stevie. Most recently, the agency built on that success with further service optimizations that improved efficiency and set new internal performance benchmarks. Since its founding, Hooked On Code has maintained a flawless track record—never missing a single project launch date.