Take 5 Oil Change: Customer-First Convenience Initiative and Innovative Customer Experience

Founded in Metairie, Louisiana, in 1984, Take 5 Oil Change pioneered the stay-in-your-car oil change, revolutionizing the industry with fast, friendly, 10-minute service. This simple, customer-centric model quickly gained traction, driving steady growth and brand recognition. By eliminating the need for customers to leave their vehicles, Take 5 Oil Change redefined expectations for oil changes and routine car maintenance.

Since being acquired by Driven Brands in 2016, Take 5 Oil Change has become one of the fastest-growing quick-lube chains in North America, surpassing 1,000 locations in 2023. This rapid expansion reflects the brand’s dedication to an effortless service model that fits busy lifestyles. Despite its growth, Take 5 Oil Change has remained committed to fast, simple car maintenance without requiring appointments or customers to leave their car.

Take 5 Oil Change’s customer-first approach sets it apart from traditional service centers. The experience begins with a warm welcome and a free bottle of water, immediately making customers feel valued. Free fluid top-offs between oil changes add an extra layer of care. In addition to oil changes, Take 5 Oil Change offers essential preventative maintenance services, including air filter replacements, coolant exchanges, and windshield wiper installations, all performed with the same speed and efficiency.

To further enhance the customer experience, Take 5 Oil Change introduced an appointment scheduler in 2024 for those who prefer planning ahead. A new buy-now-pay-later (BNPL) partnership with Zip also provides flexible, interest-free payment options, making vehicle maintenance more accessible. These innovations reflect Take 5 Oil Change’s dedication to evolving with customer needs while maintaining its core promise: quick, stress-free car maintenance in just 10 minutes.

By combining efficiency, technological innovation and outstanding customer service, Take 5 Oil Change continues to set the standard for modern, hassle-free car care. Its unwavering focus on convenience ensures drivers get the maintenance they need without disrupting their day.