Allstate Protection Plans

For over a decade, Allstate Protection Plans (APP) has transformed the extended warranty industry with an obsessive focus on the customer experience, turning a once-difficult service category in the retail industry into a true value-add for consumers.

Today, it partners with many of the biggest retailers in North America, including Walmart, Costco, The Home Depot, and Target, among others. In Europe, it has extended its relationship with two of the largest consumer electronics retailers, Elkjøp and MediaMarkt, and it provides protection plans for retailers in Sweden, Norway, Finland, Denmark, Belgium, Luxembourg, the Netherlands, Spain, and Germany.

Since 2015, John Whelan has been the driving force behind customer experience innovation at Allstate Protection Plans (APP). As Vice President of Customer Experience, he leads the company’s global support teams across the U.S., Japan, and Australia, ensuring exceptional service delivery and operational excellence.