Artificial Intelligence Leader

Dhivya Nagasubramanian is an accomplished AI/ML leader with over 15 years of experience, specializing in the financial sector. She has led numerous transformative initiatives, successfully navigating complex challenges and driving large-scale digital programs. With a postgraduate degree in Business Analytics and a qualification in Business Communications from Harvard University, Dhivya combines deep technical expertise with a strategic, business-oriented approach. Her career spans various roles in Information Technology, Engineering, Architecture, Data Science, AI, and Machine Learning.

In her current role as Lead AI Solutions Architect and Vice President of AI Transformations, Dhivya drives efforts to revolutionize how the organization leverages artificial intelligence to streamline processes, reduce costs, and improve efficiency. She oversees the entire process from customer origination to back-office clearance, identifying opportunities for modernization through AI. Dhivya is responsible for designing the architecture for the future AI landscape, managing risks, and ensuring the smooth adoption of AI-driven processes within the business. She also works closely with the change management team to align business users with the end goals of automation.

Dhivya leads the creation of MLOps strategies, focusing on optimizing the deployment, monitoring, and management of machine learning models throughout their lifecycle. Her efforts include building automated deployment pipelines, establishing robust monitoring practices, and fostering collaboration across data science teams to ensure reliability and scalability. Additionally, she spearheads the development of the Generative AI strategy, exploring creative applications of techniques like Large Language Models (LLMs) to improve operations, personalize customer interactions, and drive business expansion.

A key achievement in her career is the development of the first agentic AI model that compares different types of data—text and database information—to answer audit questions. This innovative approach revolutionized audits by enabling them to be conducted without human intervention. Outside of her organizational responsibilities, Dhivya actively mentors Hackathon participants and industry professionals advancing their AI careers. She also contributes to AI research by peer-reviewing scholarly articles and developing versatile AI models applicable across multiple domains.