2024

Attekmi. You trusted AdTech partner providing exceptional support.

Entrant

Attekmi

Category

Customer Service - Customer Service / Others:___

Client's Name

Phonder

Country / Region

United States

Operating in the programmatic industry since 2018, Attekmi offers an entire range of AdTech products and services. We provide our customers with the following solutions:

AdEx Basic: a fully functional ad exchange with basic features.
AdEx Plus: an extended version of AdEx Basic with additional capabilities and unlimited endpoints.
White Label Ad Exchange: a fully customized ad exchange platform built according to the client’s requirements.

Additionally, we offer custom AdTech development, AdOps outstaffing, and AdOps team training services.

Ongoing support is among our most prominent features since we guide our partners all the way through: starting from initial consultation, our support never ends. Here is why our customer support service stands out:

A special client-adaptation program (intro and optimization calls) facilitates grasping the skills necessary for successful platform navigation.
Our team works according to customer service management plans and retention strategies, regularly gathering feedback to best suit the system for each customer. We assist clients with platform training, business analysis, and platform optimization.
Attekmi’s team offers solely human communication. Clients are not limited to certain hours of support and receive immediate responses.
We provide comprehensive system setup and tech support services. After the system is plugged in, under Attekmi's team supervision, our clients adjust their own domains to our data center IPs. To exclude chances of traffic discrepancies or errors, the system is tested and demonstrated to the clients.
Apart from answering all the questions from our clients, we reach out to them proactively – this way, we help them detect both opportunities and weaknesses and, as a result, improve their strategies.
Additionally, we deliver on-request assistance and provide every client with an individual account manager who always stays in touch and is ready to help with any issue.

Since 2018, we spent 50k+ hours developing effective and user-friendly AdTech solutions for our clients and gained the trust of more than 150 partners. With our platforms, clients can join the programmatic industry and start earning on media trading rapidly and without the need to invest resources in ad exchange development from scratch.

Credits

CEO
Roman Vrublivskyi
CPO
Olena Chudinovych
Project Manager
Hanna Zhukovska
Account Manager Team Lead
Artem Lenko
B2B Marketing & Communications Manager
Iryna Kozirevych
 
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