WithMe’s Customer Service Team

WithMe, Inc. is a prominent supplier of tech-enabled amenities committed to enhancing everyday life through convenient solutions that streamline operations and improve user experiences. Since its inception in 2014, WithMe has made significant strides in the multifamily housing sector, notably with PrintWithMe, a self-serve wireless printing station available in over 4,500 locations, including multifamily properties, coffee shops, and coworking spaces. This service adheres to data privacy regulations like the CCPA, marking it as the multifamily industry’s first secure amenity solution. Its unique Print Allowance technology empowers property managers to control printing usage, offering a limited number of free pages and charging for any overage.

In early 2022, WithMe expanded its product lineup with SipWithMe, a bean-to-cup coffee amenity that can create more than 20 barista-quality beverages in under a minute, using freshly roasted beans from elite craft roasters. The proprietary Cup Allowance technology allows property managers to set limits on complimentary beverages, enabling them to manage consumption and costs effectively.

WithMe’s technology-driven amenities have significantly improved resident satisfaction and operational efficiency for thousands of multifamily communities, helping to lower expenses and simplify processes. The company’s customer-centric approach, defined by its core value of “customer obsession,” ensures exceptional service for both property managers and residents. Key services include virtual and on-site onboarding, remote device monitoring to maintain over 99% uptime, automated paper and toner shipments, and live support seven days a week. Additionally, WithMe offers rapid on-site coffee device service in major markets and comprehensive support from various teams, along with robust resource centers filled with user guides, instructional videos, and marketing templates.

Currently, 80% of the National Multifamily Housing Council’s Top 50 Managers rely on WithMe's solutions, solidifying the company’s reputation as a leading amenity provider that seamlessly integrates into multifamily communities, enhancing both operational efficiency and the overall resident experience.