2024

"Elevate" at SPS

Entrant

SPS North America

Category

Human Resources - Best HR Strategy

Client's Name

Country / Region

United States

SPS North America, a division of the global SPS organization, stands as a prominent player in technology-driven business transformation. Upholding core values of Clients First, Innovative Thinking, and Delivering Excellence, the organization focuses on providing Enterprise Workplace Solutions and Technology Business Solutions. This encompasses services like mailroom and office management aimed at enhancing the work experience for employees, whether they work onsite or remotely, along with document digitization and process automation that facilitate transformative customer experiences. With over 2,900 employees and operations spanning 120+ cities, SPS North America generates revenue in the millions and is headquartered in New York City.

In an industry often dominated by cost-saving measures, SPS differentiates itself through an unwavering commitment to customer service. The organization emphasizes best-in-class employee training to consistently meet and exceed client expectations, delivering the operational consistency and hospitality expertise necessary to harness "The Power of Possibility" in modern workplaces.

Recognizing the challenges faced by clients in the wake of the pandemic, particularly regarding employee retention and evolving workplace dynamics, SPS has taken proactive steps to enhance the Employee Experience. By transforming standard office service roles into concierge-level Service Ambassadors, the company aims to elevate in-office experiences while also ensuring remote workers receive equivalent support. This innovative approach is designed to foster an immersive culture that attracts and retains talent in today’s evolving employment landscape.

Credits

Director of Learning & Development
Patrick Sterry
Vice President of Operations and Global Workplace Strategy & Innovation
Dr. Chesley Black
 
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PR & Communications

Entrant

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Category

PR & Communications - Best Internal Communication Strategy

Country / Region

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Information Technology

Entrant

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Category

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Country / Region

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Marketing

Entrant

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Category

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Country / Region

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Event

Entrant

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Category

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Country / Region

United States