Revolutionizing Call Center Operations with AI and BI

Suman Chintala is a highly accomplished business intelligence architect with 66 degrees. He has left substantial marks on the organization since they got hired in December 2020. With over 16 years of experience in IT, Suman stands out in leading data analysis and BI projects using Power BI, Google Looker, MicroStrategy and Snowflake. His knowledge of broad aspects of cloud technologies like Azure, AWS, and Google Cloud has empowered him to participate in strategic decision-making while nurturing data-driven cultures.

One of Suman's notable achievements was implementing call center sentiment analysis with AI/ML using Google Looker on Google Cloud. This initiative significantly improved the call review efficiency from below 1% to almost 100%, thereby enhancing the suite of services offered across Google Cloud domains. Additionally, Suman's creation of Gordon Food Services' MicroStrategy Auto AI Bot, which enhanced operational efficiency through natural language interactions, further demonstrates his ability to drive impactful change.

Suman's commitment to continuous improvement is evident in his various certifications in artificial intelligence, analytics, and cloud computing. Notably, he holds an Artificial Intelligence certificate from IEEE, among others. His dedication and expertise have been recognized with the Global Recognition Award for Pioneering Contributions in Business Intelligence and AI for 2024, further affirming his standing in the field.

Suman's work demonstrates how advanced BI & AI integration drives effectiveness through more efficient processes, business insight formulas & enhanced customer journey mapping practices." illustrates his use of CI/CD for Power BI implementation using Azure DevOps or creating interactive dashboards or optimizing data visualization exhibits his technical competence and creative thinking" portrays both his expertise in handling technical issues as well as the ability to think differently.

Combining Suman Chintala's technical skills with his strategic vision makes him a worthy nominee for the Titan Award. By significantly improving business intelligence practices, his contributions have increased efficiencies and the generation of valuable insights for various industries. Suman's commitment to excellence and innovation continuously pushes the limits of data analytics and AI as we know them.