2024
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Client's Name
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As a Senior Data Engineer at Fractal.ai, I am at the forefront of pioneering data-driven solutions that significantly boost business efficiencies and strategic decision-making across sectors like healthcare, finance, and telecommunications. With a robust academic foundation in Information Technology and Chemical Engineering from leading institutions, my expertise spans critical technologies including Power BI, Kusto, SSRS, and Databricks.
My tenure at Fractal.ai has been marked by transformative projects that not only enhance data access but also instill a culture centered around data. One of my notable accomplishments is the operationalization of Call Resolution Models for USAA, where I established a standardized framework that streamlined the analysis and resolution processes. This framework has proven essential in optimizing the quality of customer service interactions, thereby increasing overall customer satisfaction.
Another significant project involved developing a comprehensive solution for Suncor, which facilitated the detailed tracking of turnaround activities. This solution integrates the tracking of labor, costs, materials, and equipment, thereby offering an unprecedented level of oversight into project management. Such innovations have been crucial in reducing costs and improving project timelines for our clients.
For Humana, I led the complex migration of healthcare data from QlikView to Power BI. This migration was not just a transfer of data but an enhancement of the interactivity and efficiency of reporting tools, ensuring smoother operation and better user engagement. This project highlights my ability to handle complex data systems and improve them in ways that directly benefit client operations and strategic goals.
These accomplishments showcase my commitment to leveraging deep technical knowledge to solve practical problems, enhance data transparency, and facilitate informed decision-making. My work not only impacts the operational bottom lines but also transforms how organizations utilize data, making me a strong candidate for the Technical Professional of the Year at the TITAN Awards.
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Digital4Startups
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Marketing - Business to Business
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United States
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Audit Express
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Achievement - Achievement in Diversity, Equity & Inclusion
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Australia
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R Public Relations Firm
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PR & Communications - PR Agency of the Year
Country / Region
United States
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Digital4Startups
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Achievement - Achievement in Customer Satisfaction
Country / Region
United States