Freestar Customer Success Team

Freestar's Customer Success team has emerged as a trailblazer in the Ad Tech industry, setting new standards and exemplifying an unwavering commitment to the success of their publishers. With a global presence spanning Bulgaria, the UK, the US, and Brazil, boasting a team of dedicated Customer Success managers, Freestar offers extensive coverage that accommodates publishers across various time zones worldwide. The hallmark of this team lies in their seamless integration with enterprise partners, effectively becoming an extension of their teams. Their expertise shines through across multiple domains, including ad operations, marketing, trafficking, audience growth, yield management, and SEO support, establishing them as trusted partners to publishers.

A key distinguishing feature of Freestar's CS team is their relentless dedication to providing exceptional support by acting as a bridge to Freestar’s vast support ecosystem, including Publisher Support, Engineers, Yield Managers, and the Business Intelligence team. This ensures that publishers receive swift assistance and effective resolutions for any challenges they encounter. Furthermore, the team is committed to continuous improvement through ongoing skill development. They foster a culture of learning and growth with weekly cross-developmental training sessions, ensuring that each member remains well-versed and educated on the latest industry trends and updates. For instance, the entire team is proficient in Google Analytics 4 and holds certifications in Google Ad Manager, staying abreast of industry developments on behalf of publishers.

Freestar's Customer Success team epitomizes collaboration, innovation, and dedication. Their steadfast commitment to client satisfaction has elevated customer service standards within the industry. Their impressive achievements include recognition on AdExchanger's 2023 Programmatic Power Player list, a nominee for the 2023 AdExchanger Awards, and the acquisition of exciting new clients such as KrazyCouponLady, Signup.com, SignUpGenius, BibleGateway, Flightaware, Sports Reference, Emojipedia, El Comercio, AMC Networks Latin America, Scribd.

Freestar's CSM team is reshaping the Ad Tech landscape through its unwavering dedication, global reach, expertise, and commitment to ongoing improvement. Their "we, not me" attitude, emphasizing collaboration and client-centricity, is a driving force behind their success. This collaborative approach and the impressive results it yields underscore their position as leaders in the industry.