2023

Freestar's Customer Success team

Entrant Company

Freestar

Category

Customer Service - Customer Service Department / Team of the Year

Client's Name

Country / Region

United States

Freestar's Customer Success team has emerged as a trailblazer in the Ad Tech industry, setting new standards and exemplifying an unwavering commitment to the success of their publishers. With a global presence spanning India, Bulgaria, the UK, the US, and Brazil, boasting a team of dedicated Customer Success managers, Freestar offers extensive coverage that accommodates publishers across various time zones worldwide. The hallmark of this team lies in their seamless integration with enterprise partners, effectively becoming an extension of their teams. Their expertise shines through across multiple domains, including ad operations, marketing, trafficking, audience growth, and SEO support, establishing them as trusted partners to publishers.
A key distinguishing feature of Freestar's CS team is their relentless dedication to providing exceptional support by acting as a bridge to Freestar’s vast support ecosystem, including Publisher Support, Engineers, Yield Managers, and the Business Intelligence team. This ensures that publishers receive swift assistance and effective resolutions for any challenges they encounter. Furthermore, the team is committed to continuous improvement through ongoing skill development. They foster a culture of learning and growth with weekly cross-developmental training sessions, ensuring that each member remains well-versed and educated on the latest industry trends and updates. For instance, the entire team is proficient in Google Analytics 4 and holds certifications in Google Ad Manager, staying abreast of industry developments on behalf of publishers.
Freestar's Customer Success team epitomizes collaboration, innovation, and dedication. Their steadfast commitment to client satisfaction has elevated customer service standards within our industry. Their impressive achievements include recognition on AdExchanger's 2023 Programmatic Power Player list, a nominee for the 2023 AdExchanger Awards, and the acquisition of exciting new clients such as Tiny Beans, Zappallas, XL Media, El Comercio, AMC Networks Latin America, The Arena Group, Bible Gateway, Abrams Media, ReachMobi, and Scribd.
Freestar's CSM team is reshaping the Ad Tech landscape through its unwavering dedication, global reach, expertise, and commitment to ongoing improvement. Their "we, not me" attitude, emphasizing collaboration and client-centricity, is a driving force behind their success. This collaborative approach and the impressive results it yields underscore their position as leaders in the industry.

 
2023
Tanay Shah

Entrant Company

Tanay Shah

Category

Product & Services - Product Development Executive of the Year

Country / Region

United States

 
2023
Come Home to Christmas with Ayala Land

Entrant Company

Ayala Land, Inc.

Category

Marketing - Best Experiential Marketing Campaign

Country / Region

Philippines

 
2023
Customer Case Management Project

Entrant Company

Enerjisa Enerji A.Ş

Category

Business Technology Solutions - Work Management Platform

Country / Region

Turkey

 
2023
Makers Nutrition

Entrant Company

Makers Nutrition

Category

Entrepreneur - Business to Business

Country / Region

United States