Tourplan's Evolution: From Humble Beginnings to a Global Travel Tech Powerhouse

Starting in Christchurch, New Zealand with just three employees, Tourplan has expanded to support over 400 tourism companies worldwide. Managed by Tourplan Holdings Limited (THL), the company now encompasses 80 staff across multiple business units, providing world-leading software and services for Tour Operators and Destination Management Companies.

With regional offices in New Zealand, England, Malaysia, South Africa, and Costa Rica, these hubs account for 96% of the company’s overall revenue. Operations include Sales, Training, Customer Relationship Management, and dedicated Customer Support. The central divisions in New Zealand further focus on Technical Support, Research & Development, and Business Planning.

Key performance metrics guide the operations, with an emphasis on customer satisfaction, financial growth, and operational sustainability. Significantly, the annual recurring revenue represents 90% of total revenue, highlighting clients' trust and consistency in the offerings. Primary objectives revolve around customer success, enhancing services, and attracting new business.

Budgeting and financial planning are collaborative processes. Input from regional offices is integral to align the budgets with broader company goals, and regular monitoring ensures consistently meeting financial targets.

People are central to Tourplan’s operations. The company values its diverse workforce, bringing together experienced professionals and those newer to the field. This mix fosters a global perspective, ensuring clients interact with Tourplan as a local partner, regardless of region.

A significant recent initiative is "Tourplan University." This centralized platform provides modular courses for both employees and clients, ensuring everyone has the tools and knowledge to get the most from the software. It's a testament to the commitment to consistent training and development across regions.

Tourplan represents a synthesis of global reach, expert solutions, and a dedicated team. The aim is to offer top-tier tourism solutions, and as Tourplan puts forward its nomination for this award, it highlights not just the business achievements but the collective effort of the team and the trust of the clients.