2023

Tourplan: Leading Software Solution for ITOs and DMCs Globally, Originating from New Zealand

Entrant Company

Tourplan

Category

Business Technology Solutions - Software Development Solution

Client's Name

Sharon Deleur

Country / Region

United Kingdom

Tourplan, a New Zealand-originated brand, has firmly established itself as a leading software solution for Inbound Tour Operators (ITOs) and Destination Management Companies (DMCs). With a footprint in over 70 countries and trusted by 400 tourism companies globally, Tourplan's commitment to excellence is evident in its expansive reach and robust functionalities.

A defining feature of Tourplan is its global network of five regional 'Customer Service' offices. These offices, strategically located across 5 continents, ensure that the brand remains connected and responsive to its diverse clientele. The software's evolution, from its initial character-based system to its current web browser technology with Cloud/SaaS integration, showcases Tourplan's dedication to innovation and staying ahead of industry demands.

Functionally, Tourplan has consistently been at the forefront of technological advancements in the tourism sector. It was among the pioneers to introduce real-time online B2B bookings, revolutionizing the relationship dynamics between ITOs and travel agents. Its seamless integration capabilities with hotel systems offer real-time checks on rates and availability, streamlining the booking process. Additionally, the brand's mobile apps, designed for on-ground staff, ensure efficient access to crucial booking information. Another significant offering is the ‘Tourplan University’, an online platform providing comprehensive training modules. This ensures that users, whether they are new or existing, can maximize the software's potential.

The tangible benefits of using Tourplan are underscored by its impressive numbers. With 96% of its revenue derived from international markets, the brand's global significance is undeniable. Its commitment to customer relationships is further highlighted by its impressive retention rate, with many partnerships enduring for over 20 years.

In the past year alone, Tourplan has witnessed a 41% growth in revenue, a testament to its resilience, especially in the face of global challenges like the pandemic. Its focus on fostering relationships, both old and new, has been a cornerstone of this success.

In conclusion, Tourplan is more than just software. It's a trusted partner for tourism businesses worldwide, offering a blend of innovative features, reliable functions, and tangible benefits, all backed by numbers that speak to its success and impact in the international market.

 
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Entrant Company

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Category

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Country / Region

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Entrant Company

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Category

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Country / Region

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Entrant Company

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Category

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Country / Region

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Entrant Company

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Category

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Country / Region

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