3D Virtual Tours – Transforming the venue booking journey

At community venues across the City of Sydney, significant time and effort were being spent by employees handling space-related inquiries and in-person tour requests from community members. A design challenge was formed: how might the organization reduce venue space-related inquiries and requests, saving both staff and the community time in the venue booking journey?

The Digital Innovation, Community Venues, and City Communications teams collaborated to deliver an innovative solution that harnesses emerging technology to solve the needs of community members while meeting the organization's requirements.

The solution is a 3D virtual tour experience—a new self-service touchpoint the community can use 24/7. The tours use LiDAR capture technology that reconstructs the space in 3D and allows for real-time walkthroughs, measurement of the physical space, and birds-eye views at any angle. By enabling these benefits, a novel way for the community to experience the venues has been provided, helping them assess suitability.

By rolling out this scalable solution, the booking journey has been transformed, bringing many benefits to the organization and the community, including time, effort, and cost savings, while increasing community confidence when booking.