Performance optimization: SLA, Trust, Productivity & Cost

Ravi Pulle is responsible for the availability and performance of the Salesforce core CRM application, which handles billions of transactions every day under 500ms latency. Failing to meet that will break customer SLA and affect million-dollar businesses running on the Salesforce platform. The challenges include several features running together, and no guardrails on who contributes to what resources, feature updates, and new features keep coming often. Thousands of Salesforce customers write their code, making tracking even harder in multi-tenant environments. The platform needed continuous monitoring to optimize to meet increasing demands of Memory, CPU, and scale needs. Also, there is a need to triage production incidents quickly to meet high availability (99.95) requirements.