2023

Executive of The Year: Howard Makler

Entrepreneur / Executive

Category

Executives & Professionals of the Year - Entrepreneur of the Year

Client's Name

Innovation Refunds

Country / Region

United States

In 2021, Howard Makler established Innovation Refunds to help facilitate the growth of small and mid-sized businesses (SMBs) by democratizing access to working capital through government-funded programs like the Employee Retention Credit (ERC).

Studies show that the number of SMBs applying for ERC is well below those who are eligible – leaving billions of dollars unclaimed. Makler believed that was due, in part, to the extensive process and requirements to determine eligibility. Historically, SMBs were required to hire a tax professional directly – incurring upfront costs – and spend time away from their business to find out if they were eligible.

Makler believed there was a better way and built Innovation Refunds to disrupt the conventional model. He created a marketplace of CPAs, tax attorneys, and other tax professionals who examine SMBs tax situations and determine their eligibility – without any up-front costs. Clients only pay if they are qualified, file for the ERC, and receive a check from the government.

Credits

Founder and CEO, Innovation Refunds
Howard Makler
 
2023
Michelle Austin
Management

Entrant

Category

Management - Woman Leadership of the Year

Country / Region

South Africa

 
2023
Customer Service of the Year: Innovation Refunds
Customer Service

Entrant

Golin

Category

Customer Service - Financial Services

Country / Region

United States

 
2023
Seismic's Enablement Maturity Growth Plans
Customer Service

Entrant

Seismic

Category

Customer Service - Software

Country / Region

United States

 
2023
Freestar's Customer Success team
Customer Service

Entrant

Freestar

Category

Customer Service - Customer Service Department / Team of the Year

Country / Region

United States