2023

When Building It Is Better Than Buying It

Entrant

Toco Warranty

Category

Customer Service - Best Improvement Strategy in Customer Service

Client's Name

Country / Region

United States

In the past, buying a vehicle service contract meant paying up front for years of coverage or making a large down payment. Toco decided that it didn't have to be that way.

What if auto repair protection could be an easy, affordable monthly expense, much like a utility bill? What if, by paying a small amount each month, you could keep your vehicle protected?

Toco was created to bring that idea to life.

Because Toco and its affiliated companies handle all sales, finance, administration and the insurance backing the plans, they are able to offer you the maximum amount of coverage based on your car's mileage and age, while still keeping fees affordable. Because they believe in educating their customers, they make it easy to understand what your plan covers so there's no surprises down the road.

Located in sunny California, they are passionate about serving their customers. Just like the Toco toucan, their team is a spirited, fun and creative bunch of people dedicated to providing helpful, friendly customer service.

Credits

Executive Vice President/ Toco Warranty
Paul McGee
 
2023
Freestar's Customer Success team
Customer Service

Entrant

Freestar

Category

Customer Service - Customer Service Department / Team of the Year

Country / Region

United States

 
2023
Powering the transition to a cloud-based financial system
Achievement

Entrant

Sony Pictures Entertainment with Tata Consultancy Services

Category

Achievement - Achievement in Finance

Country / Region

United States

 
2023
SOAX
Customer Service

Entrant

SOAX

Category

Customer Service - Best Customer Feedback Strategy

Country / Region

United Kingdom

 
2023
James Radford Gives New Meaning to Excellence With Trust Consulting Services and Personal Growth
Executives & Professionals of the Year

Entrant

James Radford

Category

Executives & Professionals of the Year - Entrepreneur of the Year

Country / Region

United States