2022

Contact Center of the Year

Entrant

OptConnect

Category

Customer Service - Contact Center of the Year

Client's Name

Country / Region

United States

OptConnect is a leading provider of managed wireless connectivity for IoT and M2M applications. Our fully managed solution is a robust and comprehensive suite of services that ensures our customer’s devices are securely connected to the internet while having the highest level of uptime possible so they can keep their businesses running smoothly. From ATM’s to digital signage and kiosks to smart safes – OptConnect provides the hardware, manages the carrier relationship, mitigates data plan overages, provides a lifetime warranty and so many more robust features that are not available through other providers. We take out the stress, headaches, and frustration that customers typically experience when managing their own connectivity solution.

Credits

Manager of Customer Care / OptConnect
Kaitlynn Mace
Assistant Manager of Customer Care / OptConnect
Eric Funes
 
2022
Hennessey Digital | Best Workplace 2022
Company & Organization

Entrant

Hennessey Digital

Category

Company & Organization - Best Workplace of the Year

Country / Region

United States

 
2022
Winning The Business to Business Award
Company & Organization

Entrant

Wolfestone Group

Category

Company & Organization - Business to Business

Country / Region

United Kingdom

 
2022
Hourly by AMS: Drastically simplifying hourly worker hiring
Company & Organization

Entrant

Hourly by AMS

Category

Company & Organization - Recruitment

Country / Region

United States

 
2022
Aisera AISX Platform
Customer Service

Entrant

Aisera

Category

Customer Service - Best Innovation in Customer Service

Country / Region

United States