2022

Contact Center of the Year

Entrant

OptConnect

Category

Customer Service - Contact Center of the Year

Client's Name

Country / Region

United States

OptConnect is a leading provider of managed wireless connectivity for IoT and M2M applications. Our fully managed solution is a robust and comprehensive suite of services that ensures our customer’s devices are securely connected to the internet while having the highest level of uptime possible so they can keep their businesses running smoothly. From ATM’s to digital signage and kiosks to smart safes – OptConnect provides the hardware, manages the carrier relationship, mitigates data plan overages, provides a lifetime warranty and so many more robust features that are not available through other providers. We take out the stress, headaches, and frustration that customers typically experience when managing their own connectivity solution.

Credits

Manager of Customer Care / OptConnect
Kaitlynn Mace
Assistant Manager of Customer Care / OptConnect
Eric Funes
 
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Entrepreneur

Entrant

Category

Entrepreneur - Real Estate

Country / Region

Australia

 
2022
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Entrepreneur

Entrant

Category

Entrepreneur - Information Technology (IT)

Country / Region

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Customer Service

Entrant

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Category

Customer Service - Best Improvement Strategy in Cusomer Service

Country / Region

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Marketing

Entrant

The Marcus Buckingham Company®, an ADP® Company

Category

Marketing - Best Video Marketing Campaign

Country / Region

United States