2022

Contact Center of the Year

Entrant Company

OptConnect

Category

Customer Service - Contact Center of the Year

Client's Name

Country / Region

United States

OptConnect is a leading provider of managed wireless connectivity for IoT and M2M applications. Our fully managed solution is a robust and comprehensive suite of services that ensures our customer’s devices are securely connected to the internet while having the highest level of uptime possible so they can keep their businesses running smoothly. From ATM’s to digital signage and kiosks to smart safes – OptConnect provides the hardware, manages the carrier relationship, mitigates data plan overages, provides a lifetime warranty and so many more robust features that are not available through other providers. We take out the stress, headaches, and frustration that customers typically experience when managing their own connectivity solution.

Credits

Manager of Customer Care / OptConnect
Kaitlynn Mace
Assistant Manager of Customer Care / OptConnect
Eric Funes
 
2022
Host Kitchen® Platform

Entrant Company

Franklin Junction

Category

Company & Organization - Startup of the Year

Country / Region

United States

 
2022
The Value of Active Minds

Entrant Company

Gravity Global

Category

Marketing - Financial Services

Country / Region

United Kingdom

 
2022
Royal Commission for Yanbu One Stop Shop

Entrant Company

Royal Commission for Yanbu

Category

Customer Service - Government

Country / Region

Saudi Arabia

 
2022
Bike Smart at Nuvali

Entrant Company

Ayala Land Inc.

Category

Marketing - Community

Country / Region

Philippines