Aisera AISX Platform

Aisera’s AI-powered Service Experience (AISX) platform automates the IT help desk and customer service operations through a single AI and automation platform. Aisera offers an out-of-the-box solution delivering best-in-class employee and customer experiences using the combination of conversational AI, workflow automation, natural language processing and natural language understanding, neural search, analytics, and security.

By leveraging advanced Conversational AI, Conversational Automation and AI Assist capabilities, Aisera provides a single, scalable, and multilingual automation interface spanning IT, HR, Facilities, Sales, Customer Service, and Operations. Organizations partner with Aisera to deliver a personalized omnichannel service experience to employees and customers with greater self-service resolutions. Its task and workflow automation capabilities are delivered out-of-the-box through AI-driven ITSM, Customer Service, and AIOps solutions that integrate seamlessly with existing environments and leading platforms like Salesforce and ServiceNow, and automations with Zoom, G-Suite, and others.