2022
Entrant Company
Category
Client's Name
Country / Region
Aisera’s AI-powered Service Experience (AISX) platform automates the IT help desk and customer service operations through a single AI and automation platform. Aisera offers an out-of-the-box solution delivering best-in-class employee and customer experiences using the combination of conversational AI, workflow automation, natural language processing and natural language understanding, neural search, analytics, and security.
By leveraging advanced Conversational AI, Conversational Automation and AI Assist capabilities, Aisera provides a single, scalable, and multilingual automation interface spanning IT, HR, Facilities, Sales, Customer Service, and Operations. Organizations partner with Aisera to deliver a personalized omnichannel service experience to employees and customers with greater self-service resolutions. Its task and workflow automation capabilities are delivered out-of-the-box through AI-driven ITSM, Customer Service, and AIOps solutions that integrate seamlessly with existing environments and leading platforms like Salesforce and ServiceNow, and automations with Zoom, G-Suite, and others.
Credits
Entrant Company
Splash Financial
Category
Customer Service - Small Business
Country / Region
United States
Entrant Company
National Dentex
Category
Customer Service - Best Improvement Strategy in Cusomer Service
Country / Region
United States
Entrant Company
National Dentex
Category
Achievement - Achievement in Growth
Country / Region
United States
Entrant Company
Gravity Global
Category
Marketing - Best Integrated Marketing Campaign
Country / Region
United Kingdom