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Business Technology Solutions - Cloud Solution
(Gold Winner)

Published

Business Technology Solutions - Telecommunication Solution
(Platinum Winner)

PO#

#TBA04724

Payment Status

Paid

PO Created Date

2025-03-21 12:21:18

Paid Date

2025-03-21 12:21:46

Competition

2025

Season

Entry ID

TBE105246

Entry Submission Date

2025-03-21 09:23:44

Member's Name

Christian Hed

Member's Email

christian.hed@dstny.com

Entry Level

Information Technology

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BT25010 - Cloud Solution
BT25064 - Telecommunication Solution

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Project Description

Project Description for Judges

Question 1 : Describe the brand, features, functions, and benefits of your product or service. (Your response to this question will be used for public display if your entry is awarded.)

Dstny is an award-winning European leader and innovator of secure cloud-based communication technology bringing businesses closer to their customers - and each other. Our solutions are natively mobile-first, adaptable, user-friendly, and easy to integrate.

Founded in 2008 by brothers Samuel and Daan De Weaver, Dstny enables +4 million service providers and business users in 100 countries to communicate, collaborate, and provide excellent customer service. Headquartered in Brussels, Dstny’s 1000 employees are spread across 7 European countries.

Empowering global businesses with mobile-first solutions
Transforming the lives of end-users with the freedom to work from anywhere while preserving the functionality and security seen in traditional solutions, we deliver cloud-based business communication solutions to global clients including Toyota, Securitas, Efficy, One.com, Decathlon, Svanströms, and DPD, and non-profits like men’s helpline Mansjouren Stockholm.

Market-leading features and functions

Our high-impact technological solutions create efficient, flexible, and reliable workforces - improving the entirety of the business’ technical capacities - whether remote or in-house, with 3 key fully-integrated functions:

1) Fixed-Mobile Convergence (FMC) bridges the gap between communications systems, enabling sales and customer service teams to have multiple numbers (either fixed or mobile) which can be answered on any of their connected devices through a dedicated SIM in their mobile phones.
2) Private Branch Exchange (PBX) phone systems connect employees to a telephone network using a managed service in the cloud.
3) Interactive Voice Response (IVR) and Automatic Call Distribution (ACD) efficiently manage phone lines, ensuring priority calls are immediately directed to the right person.

Long-term customer benefits - empowering the ‘deskless’ workforce

Today, 80% of workers across the globe, from frontline workers to factory staff, are ‘deskless’. Our mobile cloud solutions let them communicate, collaborate, and work as efficiently as those in hybrid or in-office roles, fully utilising their own devices while separating business and personal matters.

Creating a future-proof, mobile-first hybrid working solution has enhanced both employee and customer experiences at all of our clients’ organisations, including reducing queue times, call durations, and dropped calls without need for additional budget.

Question 2 : Outline the market performance, analytical response, and customer satisfaction of your products or services, to date.

Outperforming the competition, our market-leading solutions have enabled 4+ million service providers and customers in 100 countries to become mobile-first, embedding customer excellence at the heart of their business.

Transformative international growth has been delivered, YE22-24:
- 33% revenue growth (€205.645m to €272.60m)
- 33% growth in our workforce (750 to 1000 employees)
- 100% growth in global partners (from 750 to 1,500)

Recognised as a growth and innovation leader within the sector by the UCaaS Frost Radar report (2023) which provides a comprehensive analysis of 120 European businesses, our global clients secured a high-impact 91.6/100 Customer Satisfaction Score.

Delivering global solutions to global customers

Our customer service team delivers effective strategies and exceptional value, enabling workplace flexibility and creating market-leading solutions, as demonstrated by the following customer case studies:

1) Optimising workforce efficiency

In 2023, Decathlon Belgium wanted to replace their unreliable and expensive DECT (Digitally Enhanced Cordless Telephone) system to improve employee efficiency and accessibility. Our cost-effective solution facilitated 2000 employee smartphones to improve communications. High-impact results included:

100% calls answered
25% reduction in operating costs

Outstanding customer feedback: “Our colleagues can use smartphones to call anyone in the company, saving time and creating efficiency.” Jérémy Pauliat, IT Leader BE & NL Decathlon

2) Improving customer service
In June 2023, we enabled small plumbing and electrical business Svanströms to become mobile-first, answering calls everywhere 24/7 to ensure emergency callouts are resolved within an hour.
BYOD (Bring Your Own Device) limited hardware investment
Spreading calls amongst the workforce reduced 375 ‘dropped’ calls annually (60% improvement), accelerating business growth.

“We have great trust in Dstny, our solution works well all the time.” Håkan Svanström, Director, Svanströms

3) Lifesaving communication solutions

Non-profit organisation Mansjouren Stockholm offers men a vital support helpline - receiving 1200+ calls a month. Demand surged rapidly, necessitating extended operating hours, making it challenging to recruit new volunteers.

Their fixed landline was connected to mobile extensions through our mobile PBX solution. Volunteers now answer 3x as many calls from anywhere using a mobile app.

Question 3 : Provide examples of the strategies / plans you have introduced, in order to attain your product’s or service’s performance standard? Explain why the highlighted achievements are significant / unique.

Market-leading mobile-first communication

Our mission is to lead the world in mobile-first unified communications through a customer-centric strategy that delivers accessible, reliable services. We are simplifying communication and empowering businesses of all sizes to improve performance, creating efficient, flexible, and reliable workplaces.
Committed to innovative cloud-based solutions, since 2022 we’ve grown rapidly, delivering on 3 core strategic objectives:
Providing unique mobile-first solutions for global clients, addressing their specific challenges. Belgian bookshop Standaard Boekhandel's 300 employees across 200 shops were connected with an all-in-one communication system, via mobile phones, computers, and desk phones.

Innovation with cutting-edge technology, developing a bespoke mobile switchboard platform for Svanströms allowed their team to handle high call volumes, prioritise emergency cases, and maintain availability 24/7.

Building strong, collaborative partnerships, transforming Decathlon’s business model, as our mobile-first solution is implemented across Europe, including 22 new stores in The Netherlands.

Leading the world with unique technological solutions
Enabling businesses to work smarter, not harder, has significantly challenged the business telecommunications market, delivering adaptable, user-friendly, and easy-to-integrate cloud-based solutions to connect workforces across Europe and internationally.

Case Study - a unique solution for Sweden’s hybrid workforce
Recognising that 38% of Swedish employees work in a hybrid format, in February 2025 we launched three high-impact cloud-based communication solutions specifically supporting hybrid working arrangements.
-A cloud switchboard which enables seamless call management from any device, fostering flexible work.
-Unlimited mobile plans with extended roaming ensure global connectivity, integrated with other solutions for a smooth, liberated experience.
-AI assistants for customer service, meetings, and analytics. Accessible via chatbots and voice assistants, they enhance customer experience and streamline operations.

Pioneering achievements
As we continue to empower the ‘deskless’ workforce we’re strategically placed to revolutionise the telecommunications industry, on course to achieve the following by YE25:
Grow revenue to €290m (up 6.3%)
Scale our workforce by 10% to 1100

Award-winning commitment to excellence
Our corporate culture is founded on kindness, inspiration, and innovation. We value personal development, and celebrate team spirit, sponsoring Crabbé-Dstny Juniors, a Belgian junior cycling team dedicated to nurturing the next generation of riders.

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